Create a Support-ZIP-file when asking IPConsult for support
When asking us support, please mail us the Support-ZIP-file. This ZIP-file will be placed on your desktop, and it will contain all the information we need to analyse the problem.
Important: when creating a Support-ZIP-file, be sure to login on the Windows / XP Unlimited server using the same userID you used when installing our software. Otherwise information might not show up in the logfile.
In case the installation goes wrong, the last Setup-screen will be as follows:
Use the ZIP-button for creating the Support-ZIP-file.
When XP Unlimited is installed on your system, you can use the Maintenance tool for creating the Support-ZIP-file:
